diff --git a/documentation/INCIDENTS.md b/documentation/INCIDENTS.md
index ef2701e..a749346 100644
--- a/documentation/INCIDENTS.md
+++ b/documentation/INCIDENTS.md
@@ -1594,3 +1594,14 @@ syspatch
 pkg_add -uU
 reboot
 ```
+
+
+044 2023.03.25 23:45 - 2023.03.26 13:00 (ANS) | broken upstream
+---------------------------------------------------------------
+
+`ffl-ans-gw-core01` hasn't handshaked with `eae-adp-jump01` since 2023.03.25 at around 23:45.
+Additionally the facility management called and said that there was "no internet" on site.
+
+The facility management will drive to the ANS and check in with me to talk about the next steps
+
+**solution**: after power cycling the gigacube the upstream came back